Privacy Policy

1. Introduction

Welcome to CozyNest. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your information when you use our website, products, and services.

2. Scope

This policy applies to information collected through our website, mobile apps, customer service channels, and any other interactions you have with CozyNest (collectively, the "Services").

3. Information We Collect

3.1 Personal Information

We may collect personal information you provide directly to us, including but not limited to:

• Full name
• Email address
• Phone number
• Postal or billing address
• Account username and password
• Payment information required to complete a purchase (processed via third-party payment providers)
• Messages, feedback, or other communications you send to us

3.2 Non-Personal Information

We may collect non-personal information that does not directly identify you, such as aggregated usage data, technical details about your device and browser, and anonymized analytics that help us improve the Services.

4. How We Use Your Information

We use information for purposes including:

• Delivering and improving our products and services.
• Processing orders, payments, shipping, and returns.
• Communicating with you about your orders, account, and support requests.
• Sending marketing and promotional messages if you have opted in to receive them.
• Analyzing usage trends to optimize the Services and user experience.
• Detecting, preventing, and addressing technical or security issues.
• Complying with legal obligations and enforcing our terms and policies.

5. Legal Basis for Processing (where applicable)

If you are located in a jurisdiction that requires us to state a legal basis for processing personal data, our legal bases include your consent (when you opt in), performance of a contract (fulfilling orders or providing services), compliance with legal obligations, and our legitimate interests (for example, to maintain and improve our Services, prevent fraud, and ensure security).

6. Sharing and Disclosure

We may share information with:

• Service providers and contractors who help operate our business (e.g., payment processors, delivery partners, IT and hosting providers).
• Third parties involved in a business transaction such as a merger, sale, or asset transfer (we will require the buyer to honor this Privacy Policy).
• Law enforcement or other parties when required by law, to respond to legal processes, or to protect rights, property, safety, or security.
• Other parties with your consent or at your direction.

We require third parties who process personal information on our behalf to take reasonable measures to protect it and to use it only for the services they provide to us.

7. Third-Party Services and Links

Our Services may contain links to third-party websites, tools, or applications. We are not responsible for the privacy practices of those third parties. When you leave our Services, we encourage you to read the privacy policies of every website you visit.

8. Data Retention

We retain your personal information only for as long as necessary to provide the Services, fulfill legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will delete or anonymize it in a secure manner.

9. Security

We implement reasonable technical and organizational measures designed to protect personal information from accidental loss, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

10. International Transfers

CozyNest is based in India and may transfer or store your information on servers located in other countries. When we transfer personal information across borders, we take steps to ensure it remains protected in accordance with this Privacy Policy and applicable law.

11. Children's Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us so we can take steps to delete it.

12. Your Rights and Choices

Depending on your location and applicable law, you may have rights including:

• The right to access the personal information we hold about you.
• The right to request correction or update of inaccurate personal data.
• The right to request deletion of your personal data (subject to legal exceptions).
• The right to object to or restrict certain processing activities.
• The right to withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the contact details provided below. We may need to verify your identity before responding to such requests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will provide notice by posting the updated policy with a revised "Last updated" date. Continued use of the Services after changes are posted means you accept the updated policy.